WE KILLED THE CONSENT FORM. NOW LET'S TALK ABOUT THE EMAIL
26,000+ views. 250+ comments. Three blog posts.
And the God-Mother finally responded.
Late December email. Not planned. Not strategic. Reactive.
Because silence wasn't working anymore. Because the blog made ignoring this impossible.
They had to say something.
So let me show you what they said. What they didn't say. And why this changes everything.
First: Let's Acknowledge the Win
The consent form is dead.
Not "postponed." Not "under review." Not "being refined based on leadership feedback."
Dead.
The email basically said the consent form was "just a concept being considered" that's "not part of our job architecture mapping plan."
Let me translate that from Corporate to English:
Corporate: "The concept was considered."
English: "We absolutely had the document drafted. Hard copies were shared with the leadership team. It was happening."
Corporate: "It is not part of our plan."
English: "26,000+ blog views and 250+ comments made us realize we needed to back down. Fast. While pretending it was just exploratory thinking all along."
And you know why the God-Mother backed away?
You.
Every view. Every comment. Every time you shared this with a colleague who said "WHAT?"
Every person who finally said: "Not like this."
Your voices made them reconsider.
So before I show you what's still broken:
You won this round.
Well done. Genuinely.
Victories in 29-month transformations are rare. Feel that. Own it.
Now let's discuss what the God-Mother is still trying to pull.
The God-Mother's Two Emails
You know the story. The Emperor has no clothes, but everyone pretends otherwise until a child points out the obvious.
The God-Mother sent two emails. Same Emperor. Different wardrobe.
November email (before this blog existed): Confident. Direct. Firm timelines.
The message was clear: We're redesigning organizational structures. Skills assessments are happening for everyone. Position yourself for higher standards.
Clear. Unambiguous. This is happening. Get ready.
December email (after 26,000 of you read about consent forms): Defensive. Vague. Suddenly collaborative.
Now the tone shifted: Concepts were shared with small groups for feedback. Assessments won't be used in isolation. We're moving iteratively with multiple feedback avenues.
They say we've "always been listening." We're "adjusting as appropriate." Moving "even more deliberately."
The tone changed. From directive to defensive. From confidence to damage control. From certainty to corporate backpedaling.
The consent form wasn't shared with a small group for feedback. It was drafted. It was distributed to leadership for review. It was real.
Quick note: When someone brought the consent form idea to the God-Mother, she should have killed it on the spot. "Absolutely not. Next topic." Instead, it got drafted, reviewed, printed, and nearly distributed.
What the Email Doesn't Say (And Why That Matters)
Here's my favorite corporate magic trick:
"Announce you're backing away from the terrible thing while staying vague about everything else."
Watch:
The December email claims skills assessments won't be used in isolation for employment decisions.
What that SHOULD mean: "The test is one factor among many. Your performance reviews, experience, manager input, and actual work quality all matter significantly."
What it ACTUALLY means: "We won't use ONLY the test. We'll also consider... something. Other factors. Which we're not specifying. With weights we're not sharing. Using criteria we haven't defined."
Translation: "We're giving ourselves complete flexibility to make 'employment decisions' however we want while claiming the test isn't the 'only' factor."
Here's what the God-Mother conveniently forgot to mention:
- What "other factors" matter in employment decisions
- How much weight each factor carries (10%? 50%? 90%?)
- Whether the test can override everything else
- What happens if you're deemed "not a fit" for the new role you didn't ask for
- What's being tested
- Whether there's an appeals process
- Why leadership remains exempt from all of this
The God-Mother backed away from the consent form—the most legally indefensible part.
Zero clarity on anything else.
The Skills Assessment is still coming. Job Architecture is still happening. Your role is still changing whether you like it or not.
The God-Mother just removed the most obvious trap and hoped you wouldn't notice the minefield is still there.
The Real Problem: This Isn't About SAT
Here's what I've realized.
The consent form was symptom.
The Skills Assessment is symptom.
The disease is something bigger.
It's a pattern of decisions—across this entire transformation—that share common characteristics:
Announced without clarity. Implemented without consultation. Defended without evidence. When questioned, deflected with corporate speak.
Let me give you examples.
Pattern 1: Director Quality
The Sellswords vs. The Sworn Shields
What we had: The Sultan. The Master of Coin. The Prince of Persia. The Night's Watch.
Four became two. The transformation "restructured" two of them out.
The Prince of Persia? Gone. The Night's Watch? Gone.
Make of that what you will.
The Sworn Shields: Grew with the House. Know how things actually work, not how org charts say they should. Relationships that matter. Institutional memory. Loyalty.
The Sultan delivers what the Sellswords are still roadmapping. The Master of Coin handles portfolios invisibly while others fumble publicly.
Are they perfect? No. Stubborn? Sometimes. Territorial?Absolutely.
But their loyalty is unquestionable. Twenty years of staying when they could have left. Building when others were breaking. Delivering through every leadership change, every transformation, every crisis.
The Sellswords? They'll leave for a better offer tomorrow. Because this isn't their house. It's just a job.
And it's not just directors.
The Khaleesis. The Bannermen. Proven managers. Some Acting for nearly two years. Delivering results. Holding teams together.
They know the institution. They've earned their place. They're the next generation of Sworn Shields.
But they're being sidelined. We'll talk about that in Pattern 2.
What we got instead of the departed Sworn Shields: The Sellswords. Most of them 3rd or 4th choices after better candidates saw the chaos and declined.
Ask their teams about roadmaps. (There aren't any.)
Ask about strategic vision. (Still drafting.)
Ask about director interaction with staff. (What interaction?)
(The likes of the Fake Sultan, The Merchant — big visions, bold promises. Ask their teams about delivery.)
Talk to their teams. Share your thoughts in the comments/forms about the Sellswords you're working under.
I wonder if the Sultan brings a book to those meetings. Not to read during—just in case the conversation takes a turn into something resembling actual strategy. He's probably three steps ahead while they're still trying to spell "digital transformation."
The Master of Coin watches the Step God-Mother present half-baked processes, watches them implode, watches her backpedal while calling it "iterative refinement."
Do a 360 review of the new directors. Ask their teams.
Then compare it to what the Sworn Shields built—and what the Khaleesis and Bannermen have been holding together.
You'll see the difference.
Pattern 2: Hiring Irregularities
The Acting Manager Trap
Staff kept Acting for 18, 20, 22 months. They perform the job. Manage teams. Handle crises.
Many were managers before this transformation. Competent. Proven.
Then the role is finally posted:
"Oh, we're restructuring, so it's a 'new' role now."
"Need to open it to external competition."
"Acting managers can apply." (Many weren't even shortlisted. Of course. And many were—they had to be, because their job didn't change. But they won't be selected. Just checking the box.)
"But we prefer external candidates with fresh perspectives."
Translation: "We'll keep you Acting until it's convenient to replace you."
The 75% rule? Designed to preserve continuity.
The workaround? Keep people Acting so it doesn't apply. Restructure. Claim it's "new."
And here's where it gets interesting:
Word is that The Sultan reorganized his house so incumbent Khaleesis' portfolios fell just below the 75% threshold. Suddenly had grounds for new manager hires. Clean. Legal. Smart.
The God-Mother probably didn't even realize she'd been outplayed.
Yes, I praised him for loyalty and now I'm calling out his maneuvering. Both are true. Twenty years teaches you how to work the system while delivering results.
The Master of Coin? Retained his Bannermen even when one fell below 75%. Favoritism? Sure looks like it.
But context: He was Acting God-Father. Never applied for the permanent position. That choice earned him loyalty from leadership.
The Sultan applied. Got the roller coaster. Got his department stripped and reorganized.
Lesson? Sometimes not playing the game is the smartest move.
Now the Sellswords are bringing in more Sellswords.
The same mistake made with directors is now being made with managers.
The Khaleesis and The Bannermen—proven, respected, Acting for nearly two years—are being passed over for external hires who don't know the institution, the staff, or how anything works.
All Acting. All delivering. All told: "Apply for your own job against external candidates."
I hope the Khaleesis climb on their dragons. I hope The Bannermen raise their banners. And I hope together they storm the Red Keep.
Because they could. And maybe they should.
Pattern 3: Wasteful Spending
The SAFe Agile Saga
Remember when everyone in ITS had to get SAFe certified?
Multiple certifications. Across regions. Expensive trainers. Membership fees year after year.
Total cost? Thousands upon thousands of dollars.
Current usage? About 10%. Generous estimate. Most teams are "using it" because they're forced to, not because it works.
Why isn't it working? Because the clients—the business units we support—don't want it.
They like the old process. The old process works. They're asking "why change?"
But here's the thing: if you want ITS to implement Agile, the clients need to partner on it.
That requires buy-in from other VPs. That requires a top-down mandate.
That's the God-Mother's job.
Instead, we're being sent to convince clients to adopt something leadership hasn't sold internally.
It's like being told to sell vegetarian meal plans to a steakhouse. While leadership is in the back grilling ribeyes. And when the steakhouse says "no thanks," we're the ones who get blamed for poor salesmanship.
Meanwhile, we've spent a fortune on certifications we're barely using.
But sure, let's talk about cutting costs.
Pattern 4: The Role Reassignment Game
The Job Architecture Shuffle
They didn't ask if you wanted a new role. They told you to pick one.
"Here are your options. System Architect. Product Manager. Product Owner. Scrum Master. Choose."
Never mind that you do all of those things already. System architecture. Project management. Team leadership. Development. All of it.
Never mind that none of these boxes actually describe what you do.
Pick one. Because Job Architecture says so.
And the Skills Assessment? It'll test you on that new role's skills.
Not the technology you were hired for.
Not the expertise you've spent years building.
Not the work you actually do every day.
New skills you didn't sign up for, in a role you didn't choose, tested on criteria you've never been evaluated against.
Fail twice?
"Not qualified for the role."
That's not a skills assessment. That's a setup.
What I Need From You
I've identified these patterns. But I need more than one perspective.
I need yours.
Because we're building something together. A comprehensive case. Evidence-backed. Specific. Undeniable.
And we're taking it to people who can actually make things change.
But I need your examples. Your stories. Your evidence.
Not gossip. Not rumors. Facts.
What have you witnessed since this transformation began?
Hiring decisions that didn't make sense? Spending on initiatives that went nowhere? Leadership decisions that backfired? Promises made and broken? Policies applied inconsistently?
I've created a form. It's anonymous. Two questions. Five minutes.
https://forms.gle/oA5AUsMe2oy1NHEk8
Question 1: Which areas have you witnessed problems?
Hiring irregularities
Wasteful spending
Director/Manager performance
Role changes without consent
Communication failures
Skills Assessment concerns
Other
Question 2: Share specific examples.
What happened
When (timeframe)
What the impact was
Why it matters
Use the fun character names we've created—no direct names.
And by the way: The character names you're coming up with in the comments? I've seen better creativity from the Step God-Mother's process documentation.
Just kidding. They're actually brilliant. Some of you could give GoT writers a run for their money. Keep them coming.
The consent form is dead. But the transformation is still broken.
If we stop now, nothing else changes.
Fill out the form. Give us the evidence to fix the rest.
What Happens early January
I'm not revealing the full strategy here. Not publicly.
But know this:
We're taking everything you share—every example, every pattern, every piece of evidence—to people who have the power to act.
People above the God-Mother.
People who care about institutional effectiveness, not just corporate messaging.
People who can force real change.
But they need to see that this isn't just complaints. This is systematic dysfunction backed by specific evidence from credible sources.
Your submission becomes part of that case.
Your story becomes proof.
Your participation becomes pressure they cannot ignore.
To Directors and Managers (The Sworn Shields, The Khaleesis, The Bannermen, Not the Sellswords):
You're frustrated. You see the dysfunction. You can't say it publicly.
But your input matters most. You have the institutional memory. The leadership insight. The evidence from the inside.
The entire staff of ITS is behind you. We're standing for you.
Fill out the form. Anonymously. Share what you know.
We're building this case for all of us. But without your perspective, it's incomplete.
Your turn.
To Those Reading Silently
Thousands of views. But many haven't engaged.
The form is anonymous. No names. No emails.
If you stay silent now, you'll regret it later when Skills Assessment comes for you. When Job Architecture changes your role. When you're tested on skills you never signed up for.
This is when it matters. Five minutes. Fill out the form.
To My Colleagues
We've come far.
From silence to 25,000+ views.
From one voice to a movement.
The consent form is dead because we finally acted.
But we're not done.
In ten days, we take this to the next level.
We need to know you're with us.
Not just as readers. As participants.
Fill out the form. Share what you know. Be part of what happens next.
Because together, we're building something they can't ignore.
Together, we're unstoppable.
https://forms.gle/oA5AUsMe2oy1NHEk8
— Your Friendly Neighborhood Eternal Transformation Chronicler
P.S. — Share this post. Many colleagues don't know there's a new one. We need comments and views too. Spread the word.
P.P.S. — Apology: I know these posts are getting longer. I'm trying to shorten them. Really. It's just that there's so much to say. And apparently I can't help myself. Working on it.
P.P.P.S. — To the silent readers: Your moment is now. Five minutes. Anonymous. Do it.
P.P.P.P.S. — About the 48-hour silence: I locked myself out of Google. VPN rookie mistake. Even IT veterans aren't immune to basic OpSec failures. I'm back now. Let's finish this.
P.P.P.P.P.S. — STOP READING. FILL OUT THE FORM. https://forms.gle/oA5AUsMe2oy1NHEk8
Been reading silently since Post #1. You are right - staying quiet won't help. Five minutes to fill the form is nothing compared to 20+ months of this. Doing it now.
ReplyDeleteTo directors (old ones only, new ones - none are director material and don’t have a clue yet.) You guys have a collective experience that’s almost equals the duration of this institution. You may have individual priorities, territories and disagreements. You may have been mute spectators when this crap was being packaged n the name of “digital transformation”, but now is the time to act. The majority of ITS are fed-up and are standing behind this, it’s time for you guys to collectively take action and share your inputs anonymously in the form given. Exceptional Leaders are those who take care of their people (staff/employees) even ahead of their business/customers. If you want to be remembered in that category, this is the time.
ReplyDeleteWell said. And time for new Directors and old Directors to have the guts to stand up for the Khaleesis and the Bannermen who ran the units with dedication and hard work during these two years, and who were not even shortlisted. Worst is breaking the news to them just before the holidays. Have we totally lost being human beings? Where’s the empathy? Do you expect your staff to have any respect for you once they are back in the office in January? You’ve lost all respect among staff unless you all stand up for them and do something before it’s too late.
DeleteGlad to hear back from you..we have been waiting. As rightly mentioned we all need to be a part of this. When it comes to oneself, you will not be able to fight against the system all by yourself. You need this army to back you now. So atleast drop a message stating “you are part of this change for good”.
ReplyDeleteCan someone post in medium and itstaff2
ReplyDeletehttps://medium.com/@EternalTransformation/we-killed-the-consent-form-now-lets-talk-about-the-email-994b9863f7a3
DeleteFake Sultan — a perfect name. My friend’s friend had worked directly under him and was shocked when was told that this guy is joining Bank. "Empty vessels make the most noise" that’s the description for this fake mint. As someone posted in comments in other posts, lacks vision and expects AI to do everything. Good luck operations if this mint is going to be at the helm
ReplyDeleteHere's what makes the Sultan's situation tragic.
ReplyDeleteHe fought for that directorship. Got rejected for his own department. Only landed the Corporate role because he was third choice after two external candidates declined. The God-Mother was out of options and out of time.
He knows the humiliation. He knows the system is rigged against internal candidates. He lived through it.
Which makes what's happening to the Khaleesis even harder to watch. They're Acting. They're delivering. They're not even getting shortlisted for teams they've been leading for 20+ months.
The Sultan could advocate for them. He's been where they are. He knows the transformation is eating its own.
Maybe he's tried. Maybe the God-Mother overrules him. Maybe he's just trying to survive.
But silence looks like complicity. And the Khaleesis deserve better from someone who knows exactly what this feels like.
God-mother kept saying that she would focus 30% in ITS and 70% towards other side - Business..Oh Wait which business is that..remembered..”the SAFe Consultants and enriching them with those trainings, certifications..etc.” when the actual business counterparts are clueless about SAFe. They keep saying they don’t need it. We even took some brief sessions with them explaining what this SAFe is about, and the question was why we need it when we are getting what we want in the current setup.God-mother said any Khaleesi or Bannerman managing 65-70% of work in acting role will automatically be confirmed for new organization setup. But that seems not happening by seeing these same Khaleesis and Bannermans are not even getting shortlisted for their positions. Why this drama? Sultan in the interim disintegrated the roles of Khaleesis and made it in away that its no longer in the range of 65-70% just to satisfy God-mother’s dumb idea of “Digital Transformation” package. Why?? As someone mentioned above it’s time for Sultan to join forces with the other two that have a combined experience of nearly the duration of this great institution and oppose this madness.
DeleteI am falling in love with you.. for your courage.. for your amazingly impressive writing skills… for knowing in and out of what’s happening.. for bringing us all together.. I know it’s anonymous and shall always be.. but just once you should be given the crown, the trophy, Bravo points..
ReplyDeleteI’m here for this! I’m listening intently. I have kept my head down so long I doubt I know any helpful evidence but I’m here, in support.
ReplyDeleteCourage: now in production
ReplyDeleteI asked ChatGPT if was a good idea to use hackerrank for assessment of all IT employees in my realm. IT AGREED WITH ME 100%. I love AI! I think I’m going to start using it from now on (I admit I was a bit of a skeptic before)
ReplyDeleteBtw, I totally dig what you are doing here. Can we get this content somehow on daily Realm (in)Digest newsletter?
ReplyDeleteThe consent form was definitely happening if not for this blog. It was most likely vetted by HR and had their approval. There is also a flowchart showing that staff who cannot be assigned a new role by January will be placed directly into the redundancy pool. It also says that if more staff are mapped to a role than what the godmother’s team believes is required, everyone mapped to that role is moved into the redundancy pool and asked to reapply for a limited number of positions within that role.
ReplyDeleteManagers and directors know much more, as all of this was shared with them. The latest email appears to be a minor course correction intended to soften the blow, almost certainly in response to the blog and the staff reaction to it. However, it still does not address what happens if someone declines the assessments, nor does it explain how staff feedback on this process is being welcomed or incorporated.
Let’s be fair to God-Mother. She warned us this is a 5-8 year transition, which conveniently ends long after she has left the Bank (either voluntarily or not.) Let’s be honest, SAFe Agile is a 15-year old snake oil that most companies which bought into it have since trashed it. But of course your friendly SAFe consultant would never admit that!!
ReplyDeleteWe should all stay silent for another 3 to 6 years. We can’t ruin God-Mother’s chance at a multimillion dollar CIO job outside. That’s why she is so active on LinkedIn.
I am 100% positive of one thing, no matter the outcome of this expensive and destructive experiment at our expense, she will declare victory. That’s how the game is played.
Lets add "Transformation" to Question 1. Thats the biggest fiasco. EY was hired to tell us how to go about this. Their recommendations were not shared with the wider audience. Then came the $$$$$ SAFe consultant. Some units hired their own $$$$$ consultants to "implement" something that is not clearly understood. Gallery walks, one after another, were held which proved a welcome change of couple of hours from the daily grind. Everyone is frustrated. Morale is at the lowest. Even 40 somethings are looking for a package.
ReplyDelete1,300 views in a few hours. Management's watching. Your colleagues are reading.
ReplyDeleteSome of you have already filled the form and commented. Thank you—you're leading the way.
But we need more voices. Many more.
The form is anonymous. Comments are anonymous. Your IP doesn't track. Your boss won't know.
Two minutes to share what you've witnessed. Two minutes to be part of the solution.
The consent form died because people acted together. The rest of the transformation won't fix itself through silent agreement.
Fill the form. Post a comment. Share this with colleagues who need to see it.
Good morning, Citadel. Time to show what happens when we unite.
Don't you think they need to test their leadership skills too, if they asked staff for Skills Assessment Test?
ReplyDeleteDon’t try telling me these roles aren’t relevant to the new job arch. It’s about leading by example and fairness.
And honestly, we don’t need to waste money on a fancy tool. Let’s just ask the staff what they think, this blog has already shown how people think.
Communication:
Failed – This blog provides far better clarity and transparency than any communication received.
Trust Building:
Failed – The blog, views and comments, indicate clearly a lack of trust.
Empathy:
Failed – Promoting challenger safety, but get rid of people who challenged.
Ask staff for skill assessment but be exempt from the test.
Lack of leading by example.
Staff Motivation:
Failed – If the goal was to reduce motivation, the strategy is working perfectly.
If the test only has two attempts, now failed the first one, got one more attempt.